Shipping Policy
To ensure that the delivery of the product purchased through our website https://stockservice.incalpaca.com or other subdomains is carried out properly and in a timely manner, the customer must provide accurate information when placing the Purchase Order.
In other words, if the customer enters incorrect or incomplete information that results in an erroneous processing of the order, they will bear full responsibility. Any additional costs necessary to resolve such an issue shall be covered by the customer.
The delivery period for the order begins once the Incalpaca TPX Finance Department confirms receipt of payment for the Purchase Order. The estimated delivery time for each destination is approximately 7 to 10 business days. However, this timeframe may be extended depending on the “Delivery Address”.
The Stock Service Incalpaca online store offers various delivery options, including courier services (such as DHL or FedEx), air or sea freight (for shipments exceeding 100 kilograms in volumetric weight), and ground transportation for domestic deliveries.
Delivery times will vary depending on the destination address.
The company will monitor all dispatched orders to ensure they reach their destination within the agreed timeframe. It is the customer’s responsibility to monitor the email and phone number provided so that the courier service can make contact if necessary. Any costs arising from the return of goods due to the customer’s lack of attention shall be borne by the customer.
When the customer receives a product, they must ensure that the box or bag containing the product is sealed and shows no signs of prior opening. If any such issues are detected, the customer must refuse delivery and contact the company immediately. If the product is received sealed and with no signs of prior opening, the customer must sign the Courier’s Delivery Note, thereby confirming receipt. Once the product has been accepted and the documentation signed, the customer may not make any claims for damage or missing items, except for those issues outlined in the Returns and Exchange Policy.
If the customer requires further details regarding the shipping status of their order, they may contact the company via the Customer Service line at (+51 54 60 3000), available Monday to Friday from 8:00 to 16:30 (Peru time). Alternatively, they may email Angela Delgado (adelgado@incalpaca.com) or Dayana Chavez (dchavez@incalpaca.com).
Additional Notes
The Company is exempt from any liability under all circumstances for any issues that may arise from the provision of delivery services by external suppliers.
Furthermore, in the exceptional case that the products purchased by the customer are out of stock, they will be informed via email. The customer may then choose to cancel the order or place a new one via the platform.