INCALPACA TPX S.A. is a company legally incorporated and registered in Peru with RUC N° 20100226813 and registered office at Calle Condor Nro. 100 Urb. Tahuaycani, District of Sachaca, Province and Department of Arequipa; which values and respects the privacy of its customers.
The processing of personal information collected through the Platform is the responsibility of the Company, and is subject to Law No. 29733 – Law of Protection of Personal Data – and other applicable rules or regulations. The purposes for which these data will be used are limited to the processing of purchase orders and communication with the Client, so that their concerns can be easily addressed or information related to the brand that may be of interest can be provided.INFORMATION COLLECTED ONLINE Data collected by automatic means
The information collected online includes that which is collected by automatic means as well as that which is of a personal nature and which the client enters manually.
The data collected automatically during the use of the Platform will be used with the sole purpose of obtaining statistical information and checking the correct functioning of the virtual store. Some of these include, for example, the pages that the client displays on the website, information on the type of browser, the client's IP address, among others.Cookies
The virtual platform Stock Service of Incalpaca TPX S.A. It uses Google Analytics, a tool that uses temporary files created in each navigation device - called "cookies" - to store information for different purposes. These include knowing the customer's purchasing preferences-such as the categories and products recently seen-and the storage of the products that he wants to purchase in the shopping bag.Personal data provided by the client
The Client must register his personal data – in case he has not previously created an account – to be able to execute his Purchase Order. The personal information that must be included in the registry are their names and surnames, Identity card / Immigration card (EC)/Single Taxpayers Registry, gender, date of birth, telephone, address, state, county and country. This may vary according to the place where the Client resides.
The customer information that must be entered in the register includes the company's name or the name of the natural person, identity document, taxpayer registration (if applicable), billing address, delivery address, telephone number, email. These fields may vary depending on the country where the Client resides.
Once registered, Incalpaca will notify the request and within 24 working hours will confirm the acceptance of the same, the client will be notified about it
Likewise and depending on the selected payment method, data such as credit card number, expiration date and verification code may be collected.USE OF INFORMATION COLLECTED ONLINE
The collection of information through the Platform has three main objectives:
In order to provide the customer with a secure purchase process, the Company has an agreement with an external provider of online payment services.
The data provided by the client will be shared with the provider for exclusive purposes of providing the service, which include the processing of payments and the validation of transactions through an anti-fraud system, in order to minimize the risk of identity theft to customers card holders
When making a payment under the modality of “Payment by Credit Card”, the client authorizes the confidential treatment of the information by the provider. Personal data, credit card and purchase are encrypted in the network, thus being protected
On the Incalpaca TPX S.A. virtual platform Stock Service the client will not enter his credit card data.CUSTOMER RIGHTS
The client, when registering his personal data in the Platform, expressly gives his consent to the Company so that they are used for the purposes described in this policy. This information can be edited for the sake of correctly processing future purchase orders.
If you have any questions, comments or concerns about the Privacy Policies that regulate the operation of this Platform, the customer may contact the Company through telephone +51 54 60 3000 or by email to email@example.com.THE GARMENTS Compliance
The products in reference are described in product sheets that include a photo, and indicate the code, dimensions, color, composition and some other specific characteristics of the product.Availability
In the event that one of the requested items is not available in our inventory, we will contact you by email within 48 working hours from the date of your order to inform you and coordinate any other purchase option.Prices
The sale prices indicated on the Site are expressed in US dollars and determined by the Incoterms FCA2010 (USD $).
The prices on the website exclude all value added taxes, excise taxes, import taxes or other taxes, tariffs or similar charges in Destination (when applicable), or shipping (freight and insurance).
In addition to the price of the products, you will have to pay a shipping fee.
All shipping costs will be indicated to the User 48 working hours after the order is confirmed and billed when the order is finalized. The final price includes the price of the products and the freight and insurance costs. This information will be confirmed by an email and this will be determined by the volume of the purchase and the destination, a proforma invoice will be attached.
The company reserves the right to retain the products and / or cancel the contract if the price and other charges (freight and courier insurance) are not received in full from you within a period of 5 working days.
Due to market conditions we could be forced to modify our prices. If necessary, we will update them in the Stock Service virtual platforms of Incalpaca TPX S.A., respecting the valid prices at the time of placing the order.PAYMENT METHODS
Once the items of your preference have been added to the Shopping Cart, the client must register their data so that they can make the payment, which can be done in the following modalities.
and confirm the payment to INCALPACA TPX S.A. You will receive notification of your order that will be processed within 48 working hours. In all cases, the information of the methods of payment will be indicated and coordinated by means of electronic mail.
We offer you 2 forms of payment:
Once the payment has been confirmed in our accounts (48-72 hours after the deposit has been made), it will be dispatched. Prior receipt by email of the payment voucher or deposit voucher.
INCALPACA TPX S.A. reserves the right not to charge a payment and, therefore, not to confirm an order for any reason, in particular due to a problem of supply of the product, a problem related to the received order (for example, illegible document), an abnormal order or an unpredictable problem related to the delivery that will be made (for example, outside the coordinated delivery area).Direct payment in Bank
INCALPACA TPX S.A. it will indicate the total amount to be canceled, as well as the data of the Bank and the collection account, payment conditions to which the transaction is subject, the coordination's will be made through the electronic mail. In all cases, the client must ask his bank to charge transfer costs of the bank of origin and destination.
Before finish your purchase and having entered your personal and shipping information, the customer will select the bank and the Platform will provide the total amount to be paid, the name of the collection account, the operation code, name and / or ID number and the payment terms to which the transaction is subject. Within the latter will appear, if necessary, the period of time after which the user can just carry out the deposit.
Once the Purchase Order has been finalized -which will remain unpaid until the payment will be validated in the account- and after the waiting time has elapsed -if indicated-, the client may make the payment through the options already described. To do this, you must provide the name of the account, the operation code and make the deposit for the exact amount stated in your Purchase Order. For its part, the bank will issue a voucher (proof of payment) physical or electronic, which endorses the transaction and should be retained, as it is an indispensable document in case of future discrepancies and must necessarily be sent to the email firstname.lastname@example.org to proceed with the validation of your order.
In this modality, the client will have a maximum period of (03) working days to make the corresponding payment. After this period and if the cancellation of the amount has not been carried out, the Purchase Order will be canceled and the selected products will be released from the reservation generated by this order. The Company is not responsible for the direct or indirect consequences of this cancellation.
The Company will periodically monitor its collection accounts in order to verify the payments made to date, which is why it is vitally important and completely and exclusively the client's responsibility to correctly provide the data indicated above (account name, credit code). operation, exact amount in soles).
Once the payment and the Purchase Order have been conciliated, the dispatch process will begin, after which the deadline associated with the delivery mode will begin (Dispatch via courier).
In case of any problem with the payment made, a Sales Assistant of the Company will contact the customer as soon as possible.Payment by Credit
The products offered on this platform are sold securely. To provide this guarantee to the client, the Company has an agreement with an external provider of online payment services, with extensive experience and presence in high growth markets.
The data provided by the customer will be shared with the provider for exclusive purposes of providing the service, which include the processing of payments and the validation of transactions through an anti-fraud system, in order to minimize the risk of identity theft. the cardholders.
When making the payment through this modality, the client authorizes the confidential treatment of the information by the provider. Personal data, credit card and purchase travel encrypted in the network, thus being protected.
The Company, on the other hand, is not responsible for the possible commissions that credit card operators may apply.
Credit cards through which payment can be made is VISA.
A link will be sent to the VISA virtual platform, through which the customer will enter the data of their credit card, in which the total amount to be paid will be charged according the information send by the sales assistant.
The confirmation of the Purchase Order will be carried out once the corresponding instance verifies that the payment was actually made. For this, the company has a virtual account, provided by the payment system provider, through which you can consult in real time, the status of transactions made by the customer.
With the confirmation ready, we proceed to start the dispatch process, from which the deadline associated with the delivery mode begins (Dispatch via courrier).
In case of any problem with the payment made, the customer can contact the company by email email@example.com.PRODUCT DELIVERY
In order for the shipment of the product to be carried out successfully, that is, in an appropriate and timely manner, the client must record the correct information when executing the Purchase Order.
The registration of erroneous or incomplete data that causes an improper processing will be the exclusive responsibility of the client. This could happen even in a cancellation of the order if the Company deems it appropriate.
The Company will continuously monitor the orders dispatched, in order to ensure that they arrive at their destination within the agreed time. However, the delivery may not materialize for any of the following situations:
Once informed of the inconvenience, the Company will contact the Client via email or by telephone to make the rescheduling of the delivery date. The additional costs involved in this reprogramming will be borne by the client.
INCALPACA TPX S.A. will do everything possible to respect the delivery terms mentioned on the Site. However, we cannot be responsible for the consequences due to a delay in the delivery or loss of packages caused by a third party or due to an unforeseeable and insurmountable cause that constitutes a case of force majeure.
In case of not receiving a package, an investigation is carried out with the carrier and may take several days. During this period, no refund or repayment can be made. The transfer of risks in the products is carried out as soon as the products are delivered to the carrier. In this way, the products always travel at the customer's risk. Incoterms 2010 FCA
In case the client requires additional information about the delivery status of your order, you can contact the Company through (+51 54 60 3000), or send an email to firstname.lastname@example.org.Considerations
The Company is exempt from responding, under any circumstance, for any possible inconvenience that may arise from the provision of product delivery services provided by external suppliers.
Also, if the exceptional case arises that the products purchased by the Customer did not have stock available, an email will be sent informing him of the situation, leaving him free to cancel the order or make a new one through the Platform.CHANGES
The Company reserves the right to accept or reject any request for change depending on the particularities of the case subject of evaluation.RETURNS
For the purposes of this policy, return is understood as an application made by the client that aims to return the product for the amount paid. Each case will be evaluated seeking to reach an agreement with the client.